Crafting a Better Experience
Our Promise to You
With nearly a decade of experience in the craft cider business, we have seen a lot of challenges over the years, but nothing like we’ve faced over the last few months. Like you, we are looking forward to reopening our doors, and feeling the buzz of excitement rushing through our taproom on a sunny Saturday afternoon.
As excited as we are to reopen, COVID-19 has reminded us that providing a SAFE environment for all of our guests and staff is ALWAYS our top priority. While this has always been our focus here at Bold Rock, this pandemic has required us to raise our demanding standards to an even higher level. Therefore, for our reopening, we implemented a multi-layered safety approach designed to meet and, in some cases, exceed what is being recommended by our state government, the CDC and other health authorities. And, we listened to you, our guests. We fielded a survey asking you what you needed to see and feel in order to feel safe when you come back to visit us. The over 7,000 responses that we received greatly influenced our reopening plan. So, thank you.
When you join us for a pint and bite, this what you can expect to see when you enter our facilities:
6FT OF DISTANCE
Indoor and outdoor seating configured to ensure tables are 6 feet apart
MASK & GLOVES
All staff, including bartenders, servers, and runners wearing masks and gloves, in addition to enhanced hand washing protocols
All tabletops, chairs and bar tops sanitized after each use and prior to being reseated
SANITIZED GLASSWARE & PLATE WARE
Diligent temperature and chemical sanitation for all glassware & plate ware
CLEAN COMMON AREAS
Strict systems in place for cleaning common areas such as the to-go beer cooler, door handles, restrooms and all other high touch areas throughout the taproom
DEDICATED FOOD & BEVERAGE RUNNERS
To reduce touch points with service staff
ACCESS TO HAND SANITIZER
Easily accessible hand sanitizer stations throughout the facility
SINGLE-USE MENUS & PENS
All menus and pens will be one- time use
MODIFIED CASH-OUT PROCEDURES
Streamlined cash out process with staff washing and sanitizing hands and POS screens after each transaction
Beyond focusing on safety measures, we have also been preparing to re-open in a manner that provides you, the guest, with a better experience. Let’s face it, after all this time in quarantine, everyone deserves a little bit more.
Here are some of the things that we are doing to elevate your experience:
Re-opening with a new menu with new craveable items, that also maximizes our ability to maintain proper social distance and cleanliness in the kitchen
TRAINING FOR NEW HEALTH & SAFETY MEASURES
We welcomed our staff back early to practice execution of our new menu and cleaning procedures while executing our enhanced curbside carryout program
MORE SPACE, MORE CONVENIENCE
Revised floorplans ensuring adequate space to add additional points of access to purchase cider throughout the location minimizing potential wait times
FOCUS ON PERSONAL WELLNESS
Above all else, we are taking the personal wellness of all our people – guests and staff – very seriously, ensuring that the experience you crave is the one you receive.
This historic battle has taught us to roll up our sleeves and focus on what’s important in many aspects of our lives. For us, providing a well-crafted experience that extends beyond the liquid in the glass is the most important thing we do. We are very proud of our teams and their resilience, humility and hard work in getting us prepared to re-open. Equally, we are excited and confident that their focus on providing an outstanding guest experience has never been sharper.
We hope that a stop at Bold Rock helps to provide a bit of joy and a sense of normalcy. And, we want everyone that visits us to feel safe and comfortable. If you have any questions or see something that is concerning, please don’t hesitate to talk to one of our staff members, we are here to help. On behalf of each and every staff member here, we thank you for putting your trust in us.
The Bold Rock Staff